Babbel Chat guide

REDMESSAGE · BABBEL

Babbel Chat

Manage the chat environment, conversations, and collaboration between customers, operators, and AI.

01

Settings

Manage the central chat settings and how the customer-facing chat works.

02

Customers and conversations

Review customer conversations and use the operator area to reply and follow up manually.

03

AI assistance

Use the available AI features where enabled in your installation. Review replies before sending when working manually.

04

Access and roles

The operator area is for authorised operators. Give access only to accounts that need it.

Add screenshots

Add your own screenshots below using the WordPress page editor, such as the settings or operator overview.

+Space reserved for your screenshots

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